Tier 2 Customer Support Engineer Jobs in Philippines

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Tier 2 Customer Support Engineer

Date: 2023-12-01 (Loaded Cached)

Job Description: Accept, balance, and resolve a moderate volume of support incidents, Demonstrate extreme customer focus by spending 8 hours/5 days or 10 hours/4 days working…

Company: Articulate
Hiring Organization: Articulate
Salary: TBD
Location: Philippines
Street Address: TBD

Locality: Philippines
Region: disclosed when applied
Postal code: disclosed when applied


Job Details




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Support Engineer Tier 2

Date: 2023-12-01 (Loaded Cached)

Job Description: We are seeking a Support Engineer Tier 2 to provide advanced technical support to our customers. Escalate issues to senior support engineers or product…

Company: SourceFit
Hiring Organization: SourceFit
Salary: TBD
Location: Quezon City
Street Address: TBD

Locality: Quezon City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Sr. Tier 2 NOC Engineer

Date: 2023-12-01 (Loaded Cached)

Job Description: Provides necessary support for additions and changes. Provides operational support for the DAC and DNCS in conjunction with engineering and AVS.

Company: Masergy
Hiring Organization: Masergy
Salary: TBD
Location: Mandaluyong
Street Address: TBD

Locality: Mandaluyong
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



ACC Network Engineer Tier 2

Date: 2023-12-01 (Loaded Cached)

Job Description: The Tier 2 ACC Engineer is the core support tier for the client network with responsibility for resolving 80% of incidents in the production environment.

Company: Atos
Hiring Organization: Atos
Salary: TBD
Location: Pasay
Street Address: TBD

Locality: Pasay
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Tech Support Engineer

Date: 2023-12-01 (Loaded Cached)

Job Description: Work closely with customer support to define procedures, communicate with the customers, solve issues, and plan future tasks.

Company: Remitly
Hiring Organization: Remitly
Salary: TBD
Location: Manila
Street Address: TBD

Locality: Manila
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



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POOLING - Frontline Support Engineer

Date: 2023-12-01 (Loaded Cached)

Job Description: 1+ years’ experience working within a technical support environment with preferable exposure to providing Tier 2 level of support.

Company: Emerson
Hiring Organization: Emerson
Salary: TBD
Location: Pasig
Street Address: TBD

Locality: Pasig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Support Analyst

Date: 2023-12-01 (Loaded Cached)

Job Description: Assisting customers through remote desktop support (TeamViewer). General customer PC networking troubleshooting. Hardware set up and configuration.

Company: Emapta
Hiring Organization: Emapta
Salary: TBD
Location: Manila
Street Address: TBD

Locality: Manila
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Operations Engineer

Date: 2023-12-01 (Loaded Cached)

Job Description: End-user support: You have immediate user-facing interactions with our internal end-users and you are responsible for answering their service requests.

Company: ING
Hiring Organization: ING
Salary: TBD
Location: Manila
Street Address: TBD

Locality: Manila
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Network Engineer Tier 2 - LAN/WAN/MAN

Date: 2023-12-01 (Loaded Cached)

Job Description: The Tier 2 ACC Engineer is the core support tier for the client network with responsibility for resolving 80% of incidents in the production environment.

Company: Atos Global It Solutions And Services Private Limited
Hiring Organization: Atos Global It Solutions And Services Private Limited
Salary: TBD
Location: Manila
Street Address: TBD

Locality: Manila
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Software Developer

Date: 2023-12-01 (Loaded Cached)

Job Description: Handle escalations raised by customers and partners, handle consults from the lower tier to assist in case resolution. Linux/Unix - Basic to Advanced.

Company: Accenture
Hiring Organization: Accenture
Salary: TBD
Location: Taguig
Street Address: TBD

Locality: Taguig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Service Desk Engineer

Date: 2023-12-01 (Loaded Cached)

Job Description: Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal support and external…

Company: IT Group Inc.
Hiring Organization: IT Group Inc.
Salary: TBD
Location: Quezon City
Street Address: TBD

Locality: Quezon City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Technical Support Specialist Engineer (Japanese)

Date: 2023-12-01 (Loaded Cached)

Job Description: Drive product change and improvement to make Zendesk the top tier support platform. Experience working in a swarming-based support environment.

Company: Zendesk
Hiring Organization: Zendesk
Salary: TBD
Location: Manila
Street Address: TBD

Locality: Manila
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Service Desk Team Lead

Date: 2023-12-01 (Loaded Cached)

Job Description: Strong passion for customer service. Walk the customer through the problem-solving process. Escalate unresolved issues to the next level of support when needed.

Company: SourceFit
Hiring Organization: SourceFit
Salary: TBD
Location: Quezon City
Street Address: TBD

Locality: Quezon City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Site Reliability Engineer, Courts & Justice

Date: 2023-12-01 (Loaded Cached)

Job Description: Ability to communicate well with technical and non-technical customers. Establish trigger points to determine Sev 1/Sev 2 early warning system to reduce net…

Company: Tyler Technologies
Hiring Organization: Tyler Technologies
Salary: TBD
Location: Fort Bonifacio
Street Address: TBD

Locality: Fort Bonifacio
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Systems Engineer T3

Date: 2023-12-01 (Loaded Cached)

Job Description: Enterprise Email support of Microsoft Exchange/Exchange Online. Training Schedule: Monday – Friday, 8 PM – 5 AM (2 weeks).

Company: SourceFit
Hiring Organization: SourceFit
Salary: TBD
Location: Quezon City
Street Address: TBD

Locality: Quezon City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Big Data Engineer

Date: 2023-12-01 (Loaded Cached)

Job Description: Production support, job scheduling/monitoring, ETL data quality, data freshness reporting. The Big Data Engineer will work with a group of professionals from…

Company: CEF Solutions Inc
Hiring Organization: CEF Solutions Inc
Salary: TBD
Location: National Capital Region
Street Address: TBD

Locality: National Capital Region
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Service Desk Team Lead

Date: 2023-12-01 (Loaded Cached)

Job Description: Strong passion for customer service. Walk the customer through the problem-solving process. Escalate unresolved issues to the next level of support when needed.

Company: Sourcefit Philippines Inc
Hiring Organization: Sourcefit Philippines Inc
Salary: TBD
Location: Quezon City
Street Address: TBD

Locality: Quezon City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Technical Support Analyst

Date: 2023-12-01 (Loaded Cached)

Job Description: Assisting customers through remote desktop support (TeamViewer). General customer PC networking troubleshooting. Hardware set up and configuration.

Company: Emapta Versatile Services Inc
Hiring Organization: Emapta Versatile Services Inc
Salary: TBD
Location: Manila
Street Address: TBD

Locality: Manila
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Service Delivery Specialist (Tier 1)

Date: 2023-12-01 (Loaded Cached)

Job Description: 1-2 years field experience as technician or field engineer. 2+ years of working knowledge of data networking and customer support.

Company: Monroe Consulting Group
Hiring Organization: Monroe Consulting Group
Salary: TBD
Location: Mandaluyong
Street Address: TBD

Locality: Mandaluyong
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Technical Support Analyst

Date: 2023-12-01 (Loaded Cached)

Job Description: Assisting customers through remote desktop support (TeamViewer). General customer PC networking troubleshooting. Hardware set up and configuration.

Company: Emapta
Hiring Organization: Emapta
Salary: TBD
Location: Pasig
Street Address: TBD

Locality: Pasig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Consulting Project Management - Partner Delivery Orchestration Center (PDOC)

Date: 2023-12-01 (Loaded Cached)

Job Description: Relationship Development/Management - You will engage with customers and partners, drive high customer satisfaction, manage expectations, address customer…

Company: Microsoft
Hiring Organization: Microsoft
Salary: TBD
Location: Mexico
Street Address: TBD

Locality: Mexico
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Tier 3 Systems Engineer Security Lead

Date: 2023-12-01 (Loaded Cached)

Job Description: The candidate will report to senior management and collaborate with other customer teams including security operations, operations engineers, and analysts.

Company: Cascadeo
Hiring Organization: Cascadeo
Salary: TBD
Location: Mandaluyong
Street Address: TBD

Locality: Mandaluyong
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Software Technical Analyst

Date: 2023-12-01 (Loaded Cached)

Job Description: Mentoring/coaching associate-level team members on how to support existing applications. Resolve Tier 2 incident tickets in Production by debugging and…

Company: Manulife
Hiring Organization: Manulife
Salary: TBD
Location: Makati
Street Address: TBD

Locality: Makati
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Senior/Staff Software Engineer, Codashop

Date: 2023-12-01 (Loaded Cached)

Job Description: At least 2 years of experience in software development. Participate in on-call rotations as needed (we support a healthy work/life balance, so we invest in…

Company: Coda Payments
Hiring Organization: Coda Payments
Salary: TBD
Location: Manila
Street Address: TBD

Locality: Manila
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Senior/Staff Software Engineer, Codapay

Date: 2023-12-01 (Loaded Cached)

Job Description: At least 2 years of experience in software development. Participate in on-call rotations as needed (we support a healthy work/life balance, so we invest in…

Company: Coda Payments
Hiring Organization: Coda Payments
Salary: TBD
Location: Manila
Street Address: TBD

Locality: Manila
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



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