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Wfm Real Time Analyst Jobs 2019


Junior Reports Analyst

Date: 2019-08-25 (New)

Job Description: We are searching for a dynamic, open-minded, mature individual for a Real Time Analyst position to be based in our BGC office. Must be available to start ASAP.

Company: Techno Global Team
Hiring Organization: Techno Global Team
Salary: TBD
Location: Fort Bonifacio
Street Address: TBD

Locality: Fort Bonifacio
Region: disclosed when applied
Postal code: disclosed when applied


Job Details




Workforce Analyst

Date: 2019-08-25 (New)

Job Description: RTA monitoring development of productivity metrics of the CSR’s such as Emails/Calls per hour, After Call Work Time and Average Handle Time.

Company: NICE inContact
Hiring Organization: NICE inContact
Salary: TBD
Location: Fort Bonifacio
Street Address: TBD

Locality: Fort Bonifacio
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


WFM Offshore Scheduling Analyst (OCT1802)

Date: 2019-08-25 (New)

Job Description: Monitor and Manage targets such as, contact forecasts, shrinkages and Average Handle Time (AHT) real time. Job Summary "MAIN RESPONSIBILITIES / ACCOUNTABILITIES…

Company: Teleperformance
Hiring Organization: Teleperformance
Salary: TBD
Location: Pasig
Street Address: TBD

Locality: Pasig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Real Time Analyst

Date: 2019-08-25 (New)

Job Description: Minimum of one (1) year of WFM experience in a multi-channel call center environment. Coordinates appropriate staffing allocation and availability of call…

Company: Nearsol
Hiring Organization: Nearsol
Salary: TBD
Location: Iloilo City
Street Address: TBD

Locality: Iloilo City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Senior Analyst, Workforce Management

Date: 2019-08-25 (New)

Job Description: Analyst, WFM will collaborate with key business partners and stakeholders to identify opportunities for improvement of workforce utilization and service levels.

Company: AOSP - Manila
Hiring Organization: AOSP - Manila
Salary: TBD
Location: Pasay
Street Address: TBD

Locality: Pasay
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Manager - IT Helpdesk

Date: 2019-08-25 (New)

Job Description: - Utilize WFM playbook to determine channel balancing. - 180 second ASA, 80% of the time. - Manage help desk analyst training plan until fully trained.

Company: UnitedHealth Group
Hiring Organization: UnitedHealth Group
Salary: TBD
Location: Taguig
Street Address: TBD

Locality: Taguig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


WFM Specialist 1/ Real Time Analyst for QC

Date: 2019-08-25 (New)

Job Description: Candidate's must have at least 1 year experience in the WFM post. Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines,…

Company: VXI Global Solutions
Hiring Organization: VXI Global Solutions
Salary: TBD
Location: Quezon City
Street Address: TBD

Locality: Quezon City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Workforce Analyst | Cubao

Date: 2019-08-25 (New)

Job Description: Evaluate actual call arrival, average handle time and other actual trends to generate a staffing analysis; Participate in all internal call, client calls and…

Company: Sutherland Global Services Philippines, Inc
Hiring Organization: Sutherland Global Services Philippines, Inc
Salary: TBD
Location: Manila
Street Address: TBD

Locality: Manila
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


WFM Supervisor - AUR18198

Date: 2019-08-25 (New)

Job Description: Responsible for leading a team of Mission Control (Real Time / RTA) analysts and schedulers. Minimum 3 years WFM experience in a call center.

Company: Teleperformance Philippines
Hiring Organization: Teleperformance Philippines
Salary: TBD
Location: Taguig
Street Address: TBD

Locality: Taguig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Majorel | WFM Planner / Scheduler| Clark site

Date: 2019-08-25 (New)

Job Description: Detail oriented and Time Management Skill. Extensive knowledge of Aspect,eWFM and other WFM product. The analyst develops queue and overhead forecasts for long…

Company: Arvato Corp.
Hiring Organization: Arvato Corp.
Salary: TBD
Location: Clark Freeport Zone
Street Address: TBD

Locality: Clark Freeport Zone
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Senior Specialist, Command Centre

Date: 2019-08-25 (New)

Job Description: Fill overtime and under time availability. Communicate identified intraday risks to management and other department analysts.

Company: Maersk
Hiring Organization: Maersk
Salary: TBD
Location: Manila
Street Address: TBD

Locality: Manila
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


WFM Director - GRN18217

Date: 2019-08-25 (New)

Job Description: Responsible for leading a hierarchical team of WFM Managers, Supervisors, Mission Control (Real Time / RTA) analysts and schedulers for multiple projects across…

Company: Teleperformance Philippines
Hiring Organization: Teleperformance Philippines
Salary: TBD
Location: Mandaluyong
Street Address: TBD

Locality: Mandaluyong
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Workforce Analyst | Camsur

Date: 2019-08-25 (New)

Job Description: Atleast 6 months experience as Real Time Analyst. WFM IEX TOOL Experience is MUST. Key Responsibilities Responsible for monitoring queues in real time to…

Company: Sutherland Global Services Philippines, Inc
Hiring Organization: Sutherland Global Services Philippines, Inc
Salary: TBD
Location: Bicol
Street Address: TBD

Locality: Bicol
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Real Time Analyst

Date: 2019-08-25 (New)

Job Description: Ensures that all reports are accurate, reliable and sent on time. The WFM process includes all the activities needed to maintain a productive workforce.

Company: SunPower ROHQ
Hiring Organization: SunPower ROHQ
Salary: TBD
Location: Biñan City
Street Address: TBD

Locality: Biñan City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Workforce Analyst

Date: 2019-08-25 (New)

Job Description: Monitors call volume demand in real time and flexes workforce accordingly. Monitors call volume and average speed of answer (ASA) in real time & adjusts…

Company: Cobden and Carter International
Hiring Organization: Cobden and Carter International
Salary: TBD
Location: Taguig
Street Address: TBD

Locality: Taguig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Workforce Management Analyst for Clinical Operations (Pioneer)

Date: 2019-08-25 (New)

Job Description: The Workforce Management Analyst monitors volume demand in real time and flexes workforce accordingly. Participate in all internal call, client calls and any…

Company: Cobden and Carter International
Hiring Organization: Cobden and Carter International
Salary: TBD
Location: Taguig
Street Address: TBD

Locality: Taguig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Workforce Analyst

Date: 2019-08-25 (New)

Job Description: The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products.

Company: Ibex Global
Hiring Organization: Ibex Global
Salary: TBD
Location: Tagbilaran
Street Address: TBD

Locality: Tagbilaran
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


WFM RTA Team Lead

Date: 2019-08-25 (New)

Job Description: Lead, motivate, and develop high performing team of Real Time Analysts (RTAs) within a time-sensitive and demanding environment to deliver on operational key…

Company: Uber
Hiring Organization: Uber
Salary: TBD
Location: Fort Bonifacio
Street Address: TBD

Locality: Fort Bonifacio
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Workforce Positions

Date: 2019-08-25 (New)

Job Description: Real Time Analyst, Scheduler, Planner, Forecaster. Supervises 20 Real time Analysts Globally. Responsible for tracking, forecasting analyzing real time…

Company: Ubiquity Global Services
Hiring Organization: Ubiquity Global Services
Salary: TBD
Location: Taguig
Street Address: TBD

Locality: Taguig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Workforce Planner - Bulacan

Date: 2019-08-25 (New)

Job Description: As a Workforce Analyst, you will be monitoring queue level performance and in reporting to Operations and WFM leadership any significant variations from volume…

Company: TaskUs PH
Hiring Organization: TaskUs PH
Salary: TBD
Location: Meycauayan
Street Address: TBD

Locality: Meycauayan
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Manager Global WFM

Date: 2019-08-25 (New)

Job Description: The Global WFM Manager provides vision and leadership to the Results organization in the areas of Real Time Management, Intraday nalysis, Forecasting and…

Company: The Results Companies
Hiring Organization: The Results Companies
Salary: TBD
Location: Pasig
Street Address: TBD

Locality: Pasig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


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