Jobs in Philippines

Job Description: We are looking for someone who has at least 2 years experience doing quality assurance in a call center setting. Job is 100% remote with competitive pay.

Job Description: Monitors and scores phone calls, chats, and emails using a quality assurance evaluation sheet. Communicates findings from quality assessments to team members.

Job Description: To generate and maintain daily reports on quality. Complaint handling, investigation, call retrieval. Live call monitoring for relevant cases that needs…

Job Description: Produce quality-related reports and feedback to managers to ensure improved quality levels in the contact centers.

Job Description: User setup/configuration in Office 365. Ring Central setup and configuration. Find video conferencing solution providers about Minneapolis and work through…

Job Description: Dedication to setting lofty standards to ensure quality customer service and compliance with call center procedures. Ability to adhere to productivity report.

Job Description: Coordinates and facilitates call calibration sessions for the call center associates. Assess the quality of the performance of our call center associates who…

Job Description: Participate in the training and development of new call center agents. Develop and maintain quality assurance policies and procedures.

Job Description: Organize and maintain call data in applications. The Specialist - Reports Analyst works individually and in a team environment to develop and maintain quality…

Job Description: Assists the Assistant Manager/QA in conducting quality checks on agents' call recordings. Proven work experience in Quality Assurance functions in a *contact…

Job Description: Participates in design of call monitoring formats and quality standards. Coordinates and facilitates call calibration sessions. Graduate of any 4-year course.

Job Description: Proven experience in Quality Assurance for customer support teams, preferably in a call center or BPO setting. Quality Assurance in BPO: 5 years (Required).

Job Description: Strong knowledge of call center operations and quality assurance processes. Call Monitoring: Listen to recorded or live calls to evaluate the performance of…

Job Description: Prepare detailed reports on audit findings, understand client quality requirements and deliver quality reports in a timely manner.

Job Description: Strong contact center background and dedication to quality & improvement. Constant analysis of quality metrics at an individual, team and organizational level.

Job Description: QA analysts shall participate in periodic calls (weekly,) to provide insight into the AE scores, trends, suggestions, etc.

Job Description: Independently retrieve, review, and analyze call recordings and data to ensure compliance of internal policies & client needs.

Job Description: Generates reports and quality updates. Monitors calls and provide feedback to agents. Partner with the training team in providing feedback that would improve…

Job Description: Training & Certification: Participate in the training and development of new call center agents. _*Documentation*_: Develop and maintain quality assurance…

Job Description: At least 1-2 years experience in being part of the Quality Assurance team in a contact center/BPO. Oversee activities related to transaction monitoring of new…

Job Description: Be responsible for designing reporting mechanism to roll up each customer quality SLA scores into a UST business operations quality metric.

Job Description: _*Native Portuguese and Great in English*_. Flexible schedule and can work onsite. _*At least 6 months experience as Technical Quality Analyst in Call Center…

Job Description: Handled Banking related customer service via call and email, such as deposit accounts, personal loans, and general customer service queries.

Job Description: Focus on quality and customer service: Must have at least 3-5 years experience in eCommerce client and platforms such as Zendesk, Shopify, Gorgias, Ship station…

Job Description: Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. Day 1 HMO + 2 FREE Dependents.