Call Center Workforce Analyst Jobs in Philippines

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Search parameters used for query: Call Center Workforce Analyst job / career / vacancy; job location: Philippines.
We found several listings that are shown below (part time / full time jobs).



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Workforce Analyst

Date: 2022-11-30 (Latest)

Job Description: Manage Real Time exceptions in a large call center environment. Oversee call flow, real time, through workforce management tool(i.e. EIX).

Company: Concentrix
Hiring Organization: Concentrix
Salary: TBD
Location: Cebu City
Street Address: TBD

Locality: Cebu City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details




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Workforce Management Analyst (hybrid)

Date: 2022-11-30 (Latest)

Job Description: Responsible for sending Interval reports and EOD Reports to highlight running performance on call metrics and provide postmortem analysis if required for call.

Company: Viventis Search Asia, Inc
Hiring Organization: Viventis Search Asia, Inc
Salary: TBD
Location: Rosario
Street Address: TBD

Locality: Rosario
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Analyst

Date: 2022-11-30 (Latest)

Job Description: 1 to 2 years of work experience in a call center related role such as: Real Time Analyst or Workforce Analyst. Excellent written and verbal communication.

Company: Bolton International
Hiring Organization: Bolton International
Salary: TBD
Location: Taguig
Street Address: TBD

Locality: Taguig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Scheduler (Work from Home)

Date: 2022-11-30 (Latest)

Job Description: Align call demand based on agent skills to achieve key performance objectives. Conduct schedule simulations to provide advice regarding the impact of business…

Company: Peak Support
Hiring Organization: Peak Support
Salary: TBD
Location: Manila
Street Address: TBD

Locality: Manila
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Management Analyst

Date: 2022-11-30 (Latest)

Job Description: Minimum of 2 years related experience; minimum of 1 year experience in data analytics and workforce forecasting. Excellent written and verbal communication.

Company: Bolton International
Hiring Organization: Bolton International
Salary: TBD
Location: Taguig
Street Address: TBD

Locality: Taguig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



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Workforce Management Analyst (Hybrid)

Date: 2022-11-30 (Latest)

Job Description: Updates key workforce management metric tracking spreadsheets on shared drive for all client teams. Updates daily call volume and time updates in Aspect…

Company: HCM Nexus Consulting Inc.
Hiring Organization: HCM Nexus Consulting Inc.
Salary: TBD
Location: Ortigas
Street Address: TBD

Locality: Ortigas
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Analyst

Date: 2022-11-30 (Latest)

Job Description: Update models for call volume and average handling time utilizing workforce management. Produce optimum, generic contact center schedules reflecting both the…

Company: Nearsol Philippines Incorporation
Hiring Organization: Nearsol Philippines Incorporation
Salary: TBD
Location: Pasig
Street Address: TBD

Locality: Pasig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Associate Workforce/Real Time Analyst | ETON, QC

Date: 2022-11-30 (Latest)

Job Description: Will be part of the WFM CoBRA team who will be covering command center RTA and BCP support. Ability to communicate with all levels of internal management &…

Company: Concentrix
Hiring Organization: Concentrix
Salary: TBD
Location: Quezon City
Street Address: TBD

Locality: Quezon City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Analyst

Date: 2022-11-30 (Latest)

Job Description: Experience in forecasting, planning and scheduling calls/ contacts or work volumes is a plus. Prepare, maintain and update WFM SOP documentations as identified…

Company: IFIVE Inc.
Hiring Organization: iFIVE Inc.
Salary: TBD
Location: Quezon City
Street Address: TBD

Locality: Quezon City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Reporting Analyst - Urgent Hiring! - Dayshift

Date: 2022-11-30 (Latest)

Job Description: Drive change in the call center by providing suggestions based on developed analysis and reporting. Presenting to management, on a monthly basis, data detailing…

Company: ProbeGroup
Hiring Organization: ProbeGroup
Salary: TBD
Location: Fort Bonifacio
Street Address: TBD

Locality: Fort Bonifacio
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Analyst

Date: 2022-11-30 (Latest)

Job Description: Supports and develops analysts by delivering processes and coaching in areas of call center performance, customer service, technology, and professional…

Company: INTELASSIST
Hiring Organization: INTELASSIST
Salary: TBD
Location: Quezon City
Street Address: TBD

Locality: Quezon City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Capacity Planner/WF Analyst II | Hybrid |Makati, Pampanga, Taguig

Date: 2022-11-30 (Latest)

Job Description: Prior Workforce Management experience in a high volume call center setting strongly preferred. Collaborate with other departments to increase call routing…

Company: Global Heads-Up Solutions
Hiring Organization: Global Heads-Up Solutions
Salary: TBD
Location: Manila
Street Address: TBD

Locality: Manila
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Real Time Analyst / Workforce Analyst

Date: 2022-11-30 (Latest)

Job Description: Interface with center management and central ops regarding factors that may impact staffing, service level and assist in coordinating center ops activities with…

Company: Convey Health Solutions
Hiring Organization: Convey Health Solutions
Salary: TBD
Location: Mandaluyong
Street Address: TBD

Locality: Mandaluyong
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



WFM - Resource Planning Analyst (BPO)

Date: 2022-11-30 (Latest)

Job Description: Primarily responsible for monitoring call center activity to ensure service level targets are achieved consistently through optimal utilization of resources.

Company: Full Potential Solutions
Hiring Organization: Full Potential Solutions
Salary: TBD
Location: Davao City
Street Address: TBD

Locality: Davao City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Analyst

Date: 2022-11-30 (Latest)

Job Description: With at least 2-3 years of extensive exposure to workforce analysis. They work closely with stakeholders and clients to resolve workforce staffing and…

Company: Enshored Inc.
Hiring Organization: Enshored Inc.
Salary: TBD
Location: Pasig
Street Address: TBD

Locality: Pasig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Analyst (Scheduler) Alabang

Date: 2022-11-30 (Latest)

Job Description: Minimum of 2 years’ experience in workforce, data management and call center operations. With experience in processes and application of workforce management…

Company: IGT Solutions
Hiring Organization: IGT Solutions
Salary: TBD
Location: Alabang
Street Address: TBD

Locality: Alabang
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Analyst - Planner

Date: 2022-11-30 (Latest)

Job Description: Minimum one year Forecasting and Planning experience in a call center environment and familiarity with Workforce functions and tools preferred.

Company: TDCX Philippines
Hiring Organization: TDCX Philippines
Salary: TBD
Location: Pasig
Street Address: TBD

Locality: Pasig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Real Time Analyst

Date: 2022-11-30 (Latest)

Job Description: Must have a thorough understanding of contact center and workforce management KPI’s. The real time analyst is a workforce management role that is responsible of…

Company: Flatworld Solutions (Philippines), Inc.
Hiring Organization: Flatworld Solutions (Philippines), Inc.
Salary: TBD
Location: Davao City
Street Address: TBD

Locality: Davao City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Tactical Analyst

Date: 2022-11-30 (Latest)

Job Description: Previous work experience in call center, specifically in a role that was responsible for forecasting call volume and staffing requirements.

Company: Global Payments
Hiring Organization: Global Payments
Salary: TBD
Location: Philippines
Street Address: TBD

Locality: Philippines
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Manager - Workforce Management

Date: 2022-11-30 (Latest)

Job Description: Two years experience working with call center reporting and metrics required. One year prior experience working with workforce management technologies ideally…

Company: Everise
Hiring Organization: Everise
Salary: TBD
Location: Taguig
Street Address: TBD

Locality: Taguig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Management Analyst

Date: 2022-11-30 (Latest)

Job Description: Analyzes trends such as call volume, AHT, and attendance to understand and plan for potential over staffing/under staffing conditions; adjust plans prior to and…

Company: Fujitsu
Hiring Organization: Fujitsu
Salary: TBD
Location: Cebu City
Street Address: TBD

Locality: Cebu City
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Associate Workforce/Real Time Analyst - Makati | 20k Sign-on Bonus!!

Date: 2022-11-30 (Latest)

Job Description: Will be part of the WFM CoBRA team who will be covering command center RTA and BCP support. Ability to communicate with all levels of internal management &…

Company: Concentrix
Hiring Organization: Concentrix
Salary: TBD
Location: Makati
Street Address: TBD

Locality: Makati
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



ALABANG | Analyst: Workforce Forecasting/Planning

Date: 2022-11-30 (Latest)

Job Description: The Workforce Forecasting and Planning Analyst is key to the success of the business unit and is responsible for ensuring strategic goals are met through…

Company: Majorel
Hiring Organization: Majorel
Salary: TBD
Location: Muntinlupa
Street Address: TBD

Locality: Muntinlupa
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Workforce Management Analyst

Date: 2022-11-30 (Latest)

Job Description: The function entails extensive experience in the call center environment with the ability to learn the Aspect eWorkforce Management application.

Company: Alta Resources
Hiring Organization: Alta Resources
Salary: TBD
Location: Pasig
Street Address: TBD

Locality: Pasig
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Korean Bilingual Analyst

Date: 2022-11-30 (Latest)

Job Description: Willing to take calls and request processing via email. Case Processing: Processing of cases received via calls or emails. Drive for Safety, Quality, and Speed.

Company: General Motors
Hiring Organization: General Motors
Salary: TBD
Location: Philippines
Street Address: TBD

Locality: Philippines
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



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